ORDER CHANGES
// CANCEL ORDER
ALL ORDERS ARE FINAL SALE AS ALL ITEMS ARE MADE IN LIMITED QUANTITIES OR BEGIN PRODUCTION IMMEDIATELY AFTER RELEASE.
// SHIPPING INFO IS INCORRECT/HAS CHANGED
UNFORTUNATELY, WE CANNOT GUARANTEE ADDRESS CHANGES IF THE ORDER IS ALREADY IN PRODUCTION. IF YOU WOULD LIKE TO CHECK IF IT’S POSSIBLE TO CHANGE YOUR SHIPPING ADDRESS, PLEASE EMAIL INFO@2THOUSAND1.CA WITH YOUR ORDER NUMBER AND UPDATED SHIPPING ADDRESS. IF YOUR PACKAGE HAS SHIPPED, PLEASE CONTACT THE SHIPPING PROVIDER AND REQUEST THEY UPDATE THE SHIPPING ADDRESS. IF THE PACKAGE IS RETURNED TO OUR DISTRIBUTION CENTER, PLEASE EMAIL US FOR RESHIPMENT.
// CHAGING ITEMS POST ORDER
UNFORTUNATELY WE CANNOT GUARANTEE AN ITEM CHANGE IF THE ORDER IS ALREADY IN PRODUCTION. IF YOU WOULD LIKE TO CHECK IF IT’S POSSIBLE TO MAKE CHANGES TO THE ITEMS IN YOUR ORDER, PLEASE EMAIL INFO@2THOUSAND1.CA WITH YOUR ORDER NUMBER AND THE ITEM AND/OR SIZE CHANGE
SHIPPING
// SHIPPING TIME
PLEASE CHECK THE DESCRIPTION OF YOUR ORDERED PRODUCT(S) FOR ESTIMATED PRODUCTION TIMES. SHIPPING TIMES AT CHECKOUT ARE A ROUGH ESTIMATE OF YOUR PACKAGE'S TRANSIT TIME PRIOR TO DELIVERY.
ORDERS ARE PROCESSED MONDAY-FRIDAY (EXCLUDING HOLIDAYS). SHIPPING TIMELINES DO NOT APPLY TO ORDERS SHIPPED TO APO/FPO ADDRESSES.
(Orders are shipped from Toronto, Canada. Shipping speed will vary with distance.)
// TRACKING INFO IS INCORRECT
2THOUSAND1 DOES NOT HOLD OR ACCEPT RESPONSIBILITY FOR PACKAGES OR ITEMS LOST, STOLEN, OR STUCK IN TRANSIT WHEN BEING DELIVERED. CONCERNS OR QUESTIONS ABOUT YOUR ORDER AFTER IT HAS SHIPPED SHOULD BE MADE TO THE CARRIER DIRECTLY.
// INTERNATIONAL SHIPPING
2THOUSAND1 SHIPS WORLDWIDE WITH THE EXCLUSION OF ISREAL, EASTERN RUSSIA AND CENTRAL ASIA, TO FIND OUT EXACTLY IF YOUR COUNTRY IS APPLICABLE PLEASE CONTACT INFO@2THOUSAND1.CA
PRODUCTS ARE SHIPPED FROM CANADA, INTERNATIONAL BUYERS ARE RESPONSIBLE FOR ALL CUSTOMS & DUTIES.
PAYMENTS AND REFUNDS
// CURRENCY $
- ALL CHARGES ON 2THOUSAND1 ARE PROCESSED IN CANADIAN DOLLARS. IF YOU ARE LOCATED OUTSIDE OF CANADA, YOU WILL BE CHARGED YOUR BANK'S CONVERTED RATE OF YOUR LOCAL CURRENCY
*WE RESERVE THE RIGHT TO ALTER THE PRICES OF OUR PRODUCTS AT ANY TIME
// EXCHANGE RATES
DIFFERENCES IN PRICES MAY VARY ACCORDING TO THE TIME AN ORDER IS PLACED, AND THE TIME THE PAYMENT IS PROCESSED. WHEN AN ORDER OR RETURN IS PROCESSED, THE ORDER OR REFUND WILL BE GENERATED IN CANADIAN DOLLARS, THEN CONVERTED TO YOUR LOCAL CURRENCY. 2THOUSAND1 IS NOT RESPONSIBLE FOR DIFFERENCES IN EXCHANGE RATES FROM WHEN AN ORDER IS PLACED, THE PAYMENT IS PROCESSED, OR WHEN A REFUND IS PROCESSED.
// DISCOUNT CODES
THE AMOUNT PAID AT CHECKOUT AND THE AMOUNT THAT APPEARS ON YOUR INVOICE IS NON NEGOTIABLE. 2THOUSAND1 WILL NOT APPLY RETROACTIVE DISCOUNTS TO ORDERS BEING PROCESSED OR THAT HAVE BEEN PROCESSED. DISCOUNT CODES AND SITE WIDE SALES ARE ONLY GOOD ON ORDERS PLACED AFTER THE START DATE AND BEFORE THE END DATE OF THE DISCOUNT CODE/SALE. THE DISCOUNT CODE MUST BE ENTERED DURING THE PAYMENT PROCESS AS IT CAN NOT BE APPLIED LATER. WE ARE NOT RESPONSIBLE IF THE CODE IS NOT ENTERED AT CHECKOUT.
RETURNS AND REFUNDS
// RETURNING AN ITEM
ALL ORDERS ARE FINAL SALE AS ITEMS ARE MADE AND SOLD IN LIMITED QUANTITIES. YOU CAN RETURN A PRODUCT FOR UP TO 14 DAYS FROM THE DELIVERY DATE OF YOUR ORDER IF AN ITEM THAT HAS ARRIVED IS DEFECTIVE, OR NOT ACCURATE TO WHAT YOU HAD ORDERED. TO BE ELIGIBLE FOR A RETURN, THE ITEM MUST BE UNWORN AND UNWASHED (FREE OF ANY STAINS, ODOURS, MAKEUP, DEODORANT, HAIR, OR WEAR) AND IN ORIGINAL PACKAGING.
BY PROCESSING A RETURN YOU ACKNOWLEDGE AND HAVE READ OUR ENTIRE RETURN POLICY AND UNDERSTAND THE TERMS. REACH OUT TO INFO@2THOUSAND1.CA WITH ANY QUESTIONS.
// REFUNDS FOR RETURNS
REFUNDS FOR RETURNS PLEASE NOTE THAT ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE AND THE COST OF THE RETURN SHIPPING LABEL IS THE CUSTOMER’S RESPONSIBILITY
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR RETURN. IF YOU ARE APPROVED, YOU WILL RECEIVE AN EMAIL WITH A DIGITAL STORE CREDIT FOR THE NET AMOUNT OF THE ITEM(S) RETURNED, THAT CAN BE USED IMMEDIATELY.
// LATE OR MISSING REFUNDS
REFUNDS CAN TAKE UP TO 10 BUSINESS DAYS TO APPEAR ON YOUR STATEMENT, DEPENDING ON HOW YOUR BANK OR FINANCIAL INSTITUTION PROCESSES THEM. IF 2THOUSAND1 HAS PROCESSED A REFUND AND YOU HAVE NOT RECEIVED A REFUND AFTER 10 BUSINESS DAYS, CONTACT YOUR BANK OR CREDIT CARD COMPANY TO SEE IF THE REFUND IS STILL PENDING. CURRENCY EXCHANGES MAY TAKE LONGER THAN 10 BUSINESS DAYS.
IF YOU HAVE CONTACTED YOUR BANK OR CREDIT CARD COMPANY AND YOU STILL HAVE NOT RECEIVED YOUR REFUND, PLEASE CONTACT US AT INFO@2THOUSAND1.CA